Proactively manage reactive work and meet service level standards. Streamline your Help desk and work order management to improve service levels, ensure customer satisfaction and lower maintenance costs. Manage work requests from Customers or employees through resolution and time recording. Our Work Request (Help Desk) and Reactive Maintenance Solution is a game-changer in turning your teams to delivering awesome customer service. It provides great visibility and central control in dealing with maintenance and other issues to ensure that businesses suffer no downtime. The software allows to rapidly captures reactive maintenance requests, prioritizes tasks and identifies unresolved calls to enable rapid job resolution. Fully integrated SMS gateway to notify Contractors about emergency jobs. Real time notification via email and SMS to maintenance team with ongoing email notification to the person who has raised the job. Accountability can be managed down to staff levels if required, and all activities are fully auditable and secure.
The maintenance management software module enables a work order to be initiated from a number of different modules. A user can locate the asset by its barcode or asset number utilising the "Find Asset" feature, within the asset software module, and then click on the "Raise WO" button. This will automatically open a work order in the Work Order module and populate it with the asset data. Give anyone the ability to submit work requests to improve corrective maintenance and response times.
Work Request & Reactive Maintenance Software module gives you a fully documented history of each job request including:
Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running quickly with the hassle-free cloud based solution. Call us today to organise a demo. Optimise your maintenance today.
Work Request – Help Desk Simplified. The help desk can be customised to your needs with custom fields, priorities, and workflows.