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Work Request Management System

Built to supercharge your help desk and maintenance teams

Help Desk & Reactive Maintenance

Streamline your Help desk and work order management to improve service levels, ensure customer satisfaction and lower maintenance costs. Manage work requests from Customers or employees through to resolution and time recording. Our Work Request (Help Desk) and Reactive Maintenance Solution is a game changer in turning your teams to delivering awesome customer service. It provides great visibility and central control in dealing with maintenance and other issues to ensure that businesses suffer no downtime. The software allows to rapidly captures reactive maintenance requests, prioritises tasks and identifies unresolved calls to enable rapid job resolution. Fully integrated SMS gateway to notify Contractors about emergency jobs. Real time notification via email and SMS to maintenance team with ongoing email notification to the person who has raised the job. Accountability can be managed down to staff levels if required, and all activities are fully auditable and secure.

The maintenance software management module enables a work order to be initiated from a number of different modules. A user can locate the asset by its barcode or asset number utilising the “Find Asset” feature, within the asset software module, and then click on the “Raise WO” button. This will automatically open a work order in the Work Order module and populate it with the asset data.

The Help desk & Reactive Maintenance Software module gives you a fully documented history of each job request including:

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Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running quickly with the hassle-free cloud based solution. Call us today to organise a demo.

All Your Maintenance Information in One Place

Scalable Maintenance and Asset Management solution for organisations looking to improve all aspects of Maintenance operation

Work Orders

Work Orders can have an unlimited number of tasks, and labour and material requirements can be specified on a task by task basis. All transactions and costs are automatically “posted” against ledger codes, asset property locations and contracts so that the maintenance costs for any budget code, asset, property location or contract are always available and up to date.

Planned Maintenance

An effective planned maintenance is essential to minimise asset downtime and drive cost efficiency. Create preventive and scheduled maintenance work orders and automatically generate work orders based on date, time, alarms or meter readings. The software provides all the tools you need to manage asset inspections, equipment servicing and health and safety audits, providing visibility of critical dates, deadlines and costs.

Help Desk & Reactive Maintenance

WR Portal is an intelligent job management software to rapidly captures reactive maintenance requests, prioritises tasks and identifies unresolved calls to enable rapid job resolution. An online self-service portal allows building occupants to log jobs, report breakdowns and request services 24/7, and track jobs from notification through to completion.

Dashboard & Reports

The Maintenance Module includes comprehensive reports covering both the current maintenance backlog and proposed maintenance. These reports allow budgets, materials and labour to be calculated for maintenance. Reporting functionality you need to meet management objectives.

Maintain compliance

Regulatory compliance and compliance issues in general, are simply a fact of life. Safety is a top priority in your business. Track incidents and adherence to proper processes, stay ahead of regulation and be prepared with a clear audit trail. CMMS to capture and access common approved procedures and work instructions.

Mobile solutions

Improve the efficiency of your workforce and increase the level of service that you deliver to your customers by using tablet and smartphone devices. Maintenance team can access to their work anytime and anywhere. Information is updated in real-time, improving communication between office-based staff and remote workers.