Optimise your assets using a single platform. Take control of your assets. Improve efficiency with increased visibility into the full asset lifecycle.
Our Enterprise software is a comprehensive suite of tools for management of all assets. Covering administration, software, finance, leasing, projects, help desk, maps, plans, images and much more. Pinnacle Asset & Maintenance Management solution supports you in keeping your buildings and assets in the required technical and functional condition.
The Asset Management Software module allows you to record all relevant asset details in a powerful RDBMS and attach related documents, maps, plans, images, CAD drawings. Importantly it also allows you to monitor warranty, faults and repairs & services while producing comprehensive financial reporting with multiple depreciation books and methods of depreciation.
It makes financial adjustments, revaluations of assets and records individual issues and movements. It also clones asset details for efficient entry of similar asset types and maintains asset inventory. It can forecast replacements and manage substitutions, designate and maintain parent/child components and spare parts relationships. It will also process asset loans and hire, manage software assets and automate asset event notification. Last, but certainly not least, the Asset module maintains full purchase, disposal and trade-in details while linking assets to form functional units.
The Assets Module is fully integrated with all Modules. This means that assets that will be regularly maintained with full maintenance and cost histories, along with the recording of estimated replacement dates and values will allow for life-cycle costing calculations. Performance measures – Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR) and downtime figures are also calculated, allowing poorly performing assets to be identified and targeted for further planned maintenance inspections.
For other assets, the lifetime history of repairs can be tracked for comparison purposes. Creating Assets – All asset details recorded refer to a number of user maintainable standard of data tables. This reduces data entry time while significantly increasing the accuracy and consistency of information. To minimise the effort required to enter new assets into the system, the software includes the ability to clone assets. This allows multiple assets to be created based on the details of the asset previously entered into the database. This allows the user to select which of the information is to be copied and automatically displays a screen for entry of barcode and serial numbers.
Asset Tracking Software
Pinnacle asset tracking software includes a fully integrated barcode interface compatible with the latest barcode technology. The use of handheld computers has added greatly to this.
The Pinnacle asset tracking software includes a fully integrated barcode interface compatible with the latest barcode technology. The use of handheld computers has added greatly to this.
Asset Tracking Software application now allows users with any web enabled device to have the mobility to update all assets, perform maintenance by creating or updating work orders out on site, add attachments such as photo's of damaged equipment, all at a live instance.
Real time updates to the database provide the ability to measure actual downtime of equipment and monitor KPI's with more accurate data.
The budget module maintains a comprehensive structured chart of accounts for all financial asset transactions and provides its own internal detailed sub-system, deriving real costs and budget from actual assets and property operations. Records are always fully compliant with the accounting requirements of the organization. The chart of accounts allows for highly structured account code based ledger components to deliver comprehensive reporting and control, totally matching the system in use. Software Features include:
To satisfy audit requirements, at the end of each user defined financial period, the software provides the option to post the periodic depreciation. The periodic postings will include the financial transactions relating to all acquisitions, disposals and revaluations as well as the periodic depreciation.
Life Cycle Costing Software
Pinnacle records and maintains all costs which occur after an asset has been constructed or acquired, such as maintenance, operation and disposal (total cost of ownership), to become an important consideration in decision making. Over the life of the asset, all maintenance costs are captured and broken down by contract along with in-house costs for a further breakdown of labour and material costs. Full purchase information is recorded, including purchase order details and purchase price.
The system also automatically calculates the Mean Time between Failures – MTBF and Mean Time to Repair – MTTR for equipment assets with excessive downtime, allowing poorly performing assets to be further identified and targeted for special maintenance.
Additionally, an unlimited number of user-defined attributes can be specified for each contract to further help with the overall management and reporting functions. Any relevant document or other source of information can be attached to the contract record so that the most efficient access to information is simple.
For those fixed contracts such as cleaning, where payments are made for a defined quantity of works, the contracts module provides the ability to record an invoice directly against a contract. This feature also enables the costs to be automatically apportioned over multiple locations and multiple budget codes, either as a percentage or square metre basis.
The Contracts Module includes a specific function that caters for energy and other utility contracts. A contract can be defined for an energy provider and billing information entered directly from the billings accounts. This allows energy consumption over time to be graphed and future consumption forecast via a standard report.
The maintenance software encompasses Job Requests. Work Order Management and Planned Maintenance Templates. Templates can cover planned or preventive maintenance for either property locations or maintainable assets, and template frequencies can be user-defined. Work Orders can have an unlimited number of tasks, and labour and material requirements can be specified on a task by task basis. All transactions and costs are automatically "posted" against ledger codes, asset property locations and contracts so that the maintenance costs for any budget code, asset, property location or contract are always available and up to date.
The maintenance software management module enables a work order to be initiated from a number of different modules. A user can locate the asset by its barcode or asset number utilising the "Find Asset" feature, within the asset software module, and then click on the "Raise WO" button. This will automatically open a work order in the Work Order module and populate it with the asset data.
The Maintenance Module includes comprehensive reports covering both the current maintenance backlog and proposed maintenance. These reports allow budgets, materials and labour to be calculated for maintenance.
We also include a fully integrated Scheduling Module that allows currently backlogged work to be scheduled, based on the levels of available labour resources. Resource balancing can also be performed within the Scheduling Module.
Property locations can be flagged as assets within the Assets module so that the full financial and life cycle costing information can be recorded and calculated for the location. The software allows for a maximum depth of seven levels. Each level in the hierarchy can be user- defined, including the level's name and required data format. Typical level definitions would be Site, Building, Floor, Room and Unit. A Browser displays the hierarchy in an easy to use graphic display. All property details are recorded in the Asset Software Register utilizing a number of critical standard data tables. This reduces data entry time while significantly increasing the accuracy and consistency of property information. In addition, all details of life cycle activities relating to property are provided in the system. Accountability can be managed down to staff levels if required, and all activities are fully auditable and secure.
The Property Management Software module gives you a fully documented history of each property including:
The lease management software module gives you the following features:
The Job Request module can be used to record and track help desk issues. End users can report a fault by logging into our web based product and using the help request software module to record the details of the problem including screen shots of error messages, the steps taken to cause the fault etc. Alternatively they can call, e-mail or fax the help desk who's staff then log the fault into the job request module for further investigation. When this fault is submitted via the web it is directed to the help desk team who are able to contact the user with a solution or escalate it to second level support. This is done by generating a work order from the original request, this process transfers the key data from the users request to the work order saving the help desk team the need to retype the information. The work order then only needs to be assigned to the appropriate support team or staff member to transfer the responsibility of resolving the issue from the Help desk to the second level support group.
As the original request is analyzed, support staff are able to enter updates into the work order to allow all users including the original reporter of the fault to see how the fault is progressing along the resolution path. This reduces the number of phone calls required to keep all parties up to date with the current status of the fault. E-mails can also be generated to the original reporter, help desk or second level support. The content of the e-mail includes key pieces of information about the fault such as the reporters name and contact details, their location, a description of the fault and the current status of the issue. Software support staff can also record the amount of time they are spending on each reported fault and if they have the need to purchase any materials. The final solution can also be recorded and the database then becomes a resource for all support staff going forwards pooling the information about each fault and the solution. KPI help desk software reports can then be run to review the performance of support staff against the priority of the fault and analyze the total downtime as a result of the fault.
Another key aspect of this is assessing the impact of the fault and the underlying cause, whether it is equipment failure and it is determined that a specific model of equipment has a fault and is replaced or user error is the main actual issue and training for the user is required to best reduce the number of faults raised going forwards. As the time and materials will have been recorded against the help desk issue this data can be used to formulate a budget for the Help desk and Support staff. There is also the ability to recharge any of these costs to the reporters costs centre as this along with labour and materials charges are clearly identified against each help desk issue.
Maintenance planners are able to create project schedules for specific time frames, which allows the information regarding the project schedule, including comments and the application, to be recorded.
Any previously unscheduled work orders can then be assigned to the project schedule. Pinnacle will automatically calculate and display the total estimated material and labour relating to each schedule.
Once a schedule is released, all the attached work orders will be printed automatically, complete with a summary sheet. Pinnacle automatically finalises when all attached work orders have been completed. Resource balancing is also catered for. Pinnacle will also compare the hours assigned for each trade against a predefined number of hours and identify any shortfalls.
A structured review process is applied to each step of the project development, ensuring that potential errors are detected early in the cycle Sort and filter projects by many criteria including dates, status, creator, and budget amount and compare different project management teams and performance of workforce – powerful functionality for managers. Software logs and tracks issues, risks and actions. We also ensure that administration of separate projects can be monitored and controlled and the costs accumulated towards the ultimate value of the assets constructed.
It also allows maintenance expenditure to be grouped by project and with the Financial Module is able to create summarised financial data for uploading. Projects can be defined and linked to accounting or budget codes. As with all modules, Project Management supplies users with a highly stable and mature software product that is progressively being enhanced to meet changing requirements. The project management methodology is based on Process Mentor, a UML-based software engineering process for designing, building, integrating and implementing both simple and complex software using component-based techniques – the project process follows modern engineering techniques and covers: requirements modeling, iterative development, change management, testing, quality management and continuous improvement.
Manage and track all aspects of inventory assets, including maintenance, financial processing & stock control. Track stock allocations & movements.
Stock records can be created for all consumable stores. Stock is then available to the maintenance staff and attached to work orders. A complete stock control ledger is fully integrated to the Work Order process for managing all parts supply, logistics and costing implications. The Stock Management System provides for:
Fleet Management is a major part of everyone's business, whether it be managing large expensive capital items or small low cost items, all having been purchased at a cost to the company
Using the fleet management software module will ensure the quantity of an item in store is easily accessed while the number of each item out in the field is also readily available. The goal being to reduce the number of unused items sitting on warehouse shelves and managing satellite stores by sharing assets between store locations rather than having to order more items.
Pinnacle Energy Management Software is used by facilities managers to monitor and manage energy use. Consultants and building engineers use the software to advise them.
The Dashboard module allows you to view complex management data with simple to read graphics. Reports can also be modified for differing needs. The individual users can set their own dashboard content, and modify at will. You can also add more defined views very simply so that the analytical power is very responsive.
Each Pinnacle module comes complete with all the reporting that you could need. In total there are over 100 different reports that you can run to report on almost any data that is stored in the database. The reports are generated in Pinnacle then have the capability to be exported to common formats such as csv, pdf, xls.