Community Housing Software FAQ

Pinnacle provides a full maintenance management module, including work requests, work orders, preventive maintenance scheduling, asset servicing, contractor workflow management, and automated reminders. This ensures property maintenance is completed on time and is fully traceable.

Yes. Pinnacle offers a QR Code Work Request Portal that allows tenants or staff to scan a QR code located in a room, building, or property to submit a service request instantly. The system automatically links the request to the correct asset or location.

Yes. Staff can log into a secure portal to submit and track work requests, upload photos, prioritise issues, and monitor progress.

Yes. Pinnacle includes a simple, user-friendly public form that tenants can use to submit maintenance issues without an account. Requests can be automatically routed to the correct property or manager.

Work orders can be generated automatically from work requests. Pinnacle manages contractor assignment, scheduling, cost tracking, compliance signatures, photos, completion notes, and invoice matching.

Yes. Preventive maintenance schedules can be created for assets, including smoke alarms, fire systems, HVAC units, hot water systems, and other building compliance items. Automated reminders help ensure compliance and audit accuracy.

Yes. Pinnacle includes full Incident Management functionality, allowing staff to log incidents, hazards, risks, corrective actions, follow-ups, and attach supporting documentation.

Yes. Pinnacle provides a comprehensive Supplier & Contractor Management module that handles onboarding, insurance and compliance tracking, credential expiry alerts, contractor performance history, and contractor assignment workflows.

Yes. Pinnacle includes a Fleet Management module for vehicles used by community housing providers. It tracks servicing, repairs, registrations, fuel, odometer readings, costs, and inspection requirements such as pre-start checks.

Yes. Pinnacle is hosted on secure Australian-based cloud infrastructure. Cloud licences are concurrent, allowing organisations to share software access across multiple users without needing individual per-user licences.

Yes. Pinnacle provides Mobile App licences enabling field teams and housing officers to manage work orders, inspections, asset look-ups, photos, and QR code scanning directly in the field.

Yes. Pinnacle supports integrations with MYOB, Xero, SAP, Oracle, and other financial or CRM platforms, as well as third-party contractor systems.

Yes. Pinnacle offers full implementation support, including system configuration, data import, workflow setup, user acceptance testing (UAT), training, and go-live assistance.

We provide admin and user training, mobile app training, support documentation, access to our knowledge base, and ongoing customer support after go-live.

Pinnacle enables compliance through property inspections, asset compliance tracking, contractor qualification management, safety audits, incident reporting, and automated maintenance reminders—helping organisations meet regulatory and funding obligations.

Yes. Automated reminders, dashboards, contractor workflows, SLA monitoring, and scheduled maintenance help ensure work is completed within required timeframes, improving tenant satisfaction and operational efficiency.

Yes. Contractors can upload work order reports, before/after photos, compliance documents, and invoices directly through the Contractor Portal. This ensures end-to-end traceability and faster job approval.

Yes. Contractors can upload all required information for each work order, including completion notes, photos, forms, reports, safety documents, and invoices. This creates a complete digital audit trail and eliminates manual email exchanges.

Yes. Contractors can upload their insurance certificates, licences, safety documentation, and other compliance documents into the portal. Pinnacle automatically tracks expiry dates and sends reminders for upcoming renewals, ensuring both the organisation and contractor remain compliant.