Pinnacle Software

This policy applies to users of FMTech services and platforms, including:

• Customers and their representatives
• Visitors to our website or online portals
• Individuals using Pinnacle Software under an organisational license (e.g., employees, contractors)

Our services are not directed at children, and we do not knowingly collect personal data from anyone under 16 years of age.

Our services may contain links to or integrations with third-party websites or applications. FMTech is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

FMTech Pty Ltd is an Australian-owned software company that develops and maintains Pinnacle Software, a SaaS solution designed to support maintenance and asset management operations. FMTech owns and operates all associated intellectual property, infrastructure, and client relationships.

We collect personal information directly from you, your employer, or through your interaction with our services. This may include:

Information You Provide:

• Full name, contact details (email, phone, postal address)
• User account information (username, password, login activity)
• Organisation/employer details
• Any files, messages, or communications shared through our systems

Information We Collect Automatically:

• Device and browser details (IP address, operating system, browser type)
• Usage logs and interaction with our services
• Cookies and tracking technologies (used to enhance experience, not to identify individuals)

Third-Party Sources:

We may also receive information from your employer or other authorised third parties who use or administer our services.

We use the personal information we collect for purposes including:

• Providing, supporting, and improving the Pinnacle Software platform
• Creating and managing user accounts
• Communicating with users and providing customer support
• Billing, licensing, and account administration
• Ensuring compliance with legal obligations and service terms
• Monitoring system performance, usage trends, and security

We process your personal data under the following legal bases:

• Your consent
• Our contractual obligations with you or your employer
• Our legitimate business interests
• Compliance with legal and regulatory requirements

FMTech does not sell your personal data.

We may share your information with:

• Your employer or account administrator (for enterprise accounts)
• Trusted service providers who assist with technical operations, hosting, analytics, and support
• Legal or regulatory authorities when required
• Our Reseller partner and consultants under contract with us, who may assist in project delivery based on their extensive domain expertise

All third-party partners are bound by confidentiality and data protection agreements.

We take data security seriously. FMTech applies appropriate administrative, physical, and technical safeguards to protect personal data against unauthorised access, loss, or misuse. Security practices are reviewed regularly and updated in line with current standards.

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal, tax, and regulatory obligations
• Maintain necessary business records

Retention periods may vary based on the nature of the data and applicable laws.

You have the following rights regarding your personal information:

• Access – Request access to the personal data we hold about you
• Correction – Request that inaccurate or incomplete data be corrected
• Erasure – Request deletion of your personal data where appropriate
• Restriction – Request that your data be used only for limited purposes
• Withdrawal of Consent – Withdraw any consent previously given
• Portability – Request transfer of your data to another provider (where technically feasible)

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

In the unlikely event of a data breach involving personal information, FMTech will investigate promptly and notify affected parties and regulatory authorities in accordance with applicable data protection laws.

While FMTech is based in Australia, some of our third-party service providers may operate internationally. We ensure that appropriate safeguards are in place for any transfer of personal information outside of Australia, including adherence to the Australian Privacy Principles (APPs) and, where applicable, international regulations such as the EU General Data Protection Regulation (GDPR).

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business operations. The latest version will always be available on our website.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

FMTech Pty Ltd
Email: support@pinnacle.com.au
Phone: 07 3272 7155
Address: L1, 16 McDougall Street, Milton, QLD 4064