Pinnacle FAQs

Pinnacle is ideal for:

• Asset managers
• Facility and property management teams
• Maintenance technicians
• Contractors
• Compliance and safety teams
• Organisations managing equipment, buildings, fleets, or multi-site portfolios

Pinnacle Software has been supporting Australian organisations since 1984, delivering CMMS and Enterprise Asset Management (eAM) solutions for over 4 decades.

Yes. Pinnacle has a full-featured mobile app for iOS and Android, allowing field users to:

• Create and update work requests
• Complete work orders in the field
• Capture photos, notes, and documents
• Perform inspections and audits
• Work offline and sync when online
• Track asset history and status
• Pre Start checks

Pinnacle offers both options:

• Cloud (SaaS) – browser-based, no server maintenance, automatic updates
• On-premises – for organisations that require local hosting or tighter internal control. This option is available based on our discretion.

You can choose the deployment model that best fits your IT and security needs.

Yes. The system supports:

• Preventive maintenance scheduling
• Reactive work requests and work orders
• Calendar-based and meter-based scheduling
• Templates, tasks, checklists, and triggers
• Digital documentation and compliance tracking

Absolutely. Pinnacle is built for property and facility management. It can manage:

• Multi-building portfolios
• Room-level assets
• Property maintenance histories
• Condition ratings
• Work orders and inspections
• Property documents and compliance records

Yes. Pinnacle includes a fully integrated Inspection & Audit Management module that lets you conduct digital inspections, capture photos, track corrective actions, and maintain compliance records—all within the same CMMS.

This means you can eliminate your standalone inspection system and manage all safety and compliance workflows directly in Pinnacle.

Yes. Pinnacle provides built-in Induction and Safety Management features, enabling you to manage staff and contractor inductions, track training compliance, store documentation, and ensure all personnel meet safety requirements before accessing sites or starting work.

With these capabilities included, you no longer need a separate induction management platform.

Yes. Pinnacle integrates with both MYOB and Xero, allowing you to:

• Sync suppliers and financial data
• Export work order costs
• Map accounts and cost centres
• Streamline invoice processing
• Reduce manual data entry

Pinnacle also integrates with Business Central, QuickBooks, SAP, and other ERP/accounting systems.

Yes. Pinnacle provides API based integrations and can connect with:

• Finance & ERP platforms
• HR systems
• IoT / sensor data
• Contractor portals
• Custom APIs

Only users who log in to the mobile app or full CMMS system require a licence.

Users who submit work requests via public web forms or QR codes do not need individual licences; these are covered under the Cloud Work Request licence.

Yes. Work requests from staff, tenants, residents, or customers are unlimited and do not require individual user accounts.

Yes. Pinnacle includes a comprehensive library of standard reports covering:

• Assets
• Work orders
• Preventive maintenance
• Property performance
• Compliance
• Financial summaries
• Technician activity

Yes. You can request up to 10 custom reports within the first 12 months at no additional cost.

These can be tailored to your organisation's specific reporting needs.

Implementation time varies depending on:

• Data volume
• Number of sites
• Required integrations
• User training needs

Most implementations range from a few weeks to a few months.

Pinnacle offers both user training and administrator training, including:

• Work request & work order management
• Asset management
• Preventive maintenance
• Inspections & checklists
• Mobile app usage

Training can be delivered online or onsite.

Yes. Support options include:

• Email & phone support
• Knowledge base
• Ticketing system
• Update assistance
• Optional managed services

Cloud data is hosted in secure, Australian-based data centres with full backups, redundancy, and compliance safeguards.

Yes. You can export data at any time, including assets, work orders, properties, and reports.

Pinnacle offers several subscription tiers to cater to different operational needs:

• Pre Start IM – Ideal for equipment pre start management and safety compliance.
• Asset Tracking Pro – Includes asset tracking, pre start management, and check in/check out functionality.
• Business Plus – Includes the core CMMS modules suitable for most day to day maintenance operations.
• Enterprise – Provides access to all Pinnacle modules and full system functionality.

A full package comparison is available here: Pinnacle Packages

You can contact Pinnacle directly at: